General policy
StreamDan subscriptions are non-refundable except for the case-by-case exceptions described below.
Case-by-case exceptions
Refund requests may be considered on a case-by-case basis, for example if the service demonstrably fails to function as described. A refund may be granted after review of the circumstances. Submitting a request does not ensure approval.
How to request a refund
Contact StreamDan through WhatsApp or email support@streamdan.com. Describe the issue and provide the subscription details needed to review your request.
Individual review
Requests are reviewed individually. There is no fixed refund period or promised review or processing timeframe. StreamDan will contact you about the outcome of your request.